Refund Policy.

We want you to be satisfied with every Glaze Foods engagement. This Refund Policy explains when and how refunds are issued for payments made to M/s Food Dude (operating the brand “Glaze Foods”).

1. Nature of our services

Glaze Foods provides freshly prepared food and food-related services, which are perishable and often made to order. As a result, refund eligibility depends on the stage of the order and the type of service, as set out below.

2. When you are eligible for a refund

• Cancellation within the permitted window: where you cancel a confirmed order within the notice period allowed under our Cancellation Policy (generally 24–48 hours before the scheduled service), any advance or payment made will be refunded, less any costs already incurred on your behalf.
• Service not delivered: if a paid-for service is not delivered by us for reasons attributable to Glaze Foods, you are eligible for a full refund of the amount paid for that service.
• Duplicate or failed transactions: if you are charged more than once for the same order, or a payment is deducted but the order is not confirmed, the excess or full amount will be refunded.
• Quality issues: if there is a genuine, verified quality issue with the food or service, we will, at our discretion, arrange a replacement or issue a partial or full refund after review.

3. When refunds are not available

• Once food has been prepared, dispatched or delivered as ordered, it is generally non-refundable due to its perishable nature.
• Cancellations made after the permitted notice window has passed.
• Change of mind after preparation has begun, or reduction in confirmed headcount notified too late for us to adjust.
• Issues arising from incorrect information provided by you (e.g. wrong delivery address, headcount or dietary details).

4. How to request a refund

To request a refund, email reachout@glazefoods.in with your order or invoice reference, the date of service, and the reason for the request. You may also call us on +91 91102 44931.

5. Refund processing & timelines

• Approved refunds are processed to the original payment method used at the time of purchase.
• For payments made online via PayU, refunds are typically initiated within 2–3 business days of approval and reflected in your account within 7–10 business days, depending on your bank or card provider.
• You will be notified by email once your refund has been processed.

6. Contact us