Cancellation Policy.

This Cancellation Policy explains how you can cancel or modify a confirmed order or service with M/s Food Dude (operating the brand “Glaze Foods”), and the notice we require.

1. How to cancel

To cancel or modify a confirmed order, contact us as early as possible by email at reachout@glazefoods.in or by phone on +91 91102 44931 / +91 74117 29003, quoting your order or invoice reference. A cancellation is effective only once acknowledged by us in writing.

2. Notice periods

Because our food is freshly prepared and procurement happens ahead of service, cancellation terms depend on how much notice you give:

• More than 48 hours’ notice before the scheduled service: full cancellation with no charge; any advance paid is refundable in line with our Refund Policy.
• Between 24 and 48 hours’ notice: cancellation is accepted, but a portion of the order value may be charged to cover ingredients and preparation already committed.
• Less than 24 hours’ notice, or after preparation has begun: the order is generally non-cancellable and will be charged in full, as ingredients have been procured and preparation is under way.

3. Modifications & headcount changes

Increases or decreases to headcount, menu changes, and timing changes are treated as modifications. Where possible we will accommodate them, but changes requested within 24 hours of service may not be possible, and reductions notified late may still be charged.

4. Recurring & contracted services

For daily catering, cafeteria operations and other recurring engagements governed by a service agreement, the cancellation, pause and notice terms in that agreement apply and prevail over this page where they differ.

5. Cancellation by Glaze Foods

In rare cases we may need to cancel a service due to circumstances beyond our control (for example, force majeure events, supply disruptions or safety concerns). In such cases we will inform you promptly and issue a full refund for any undelivered, paid-for service.

6. Contact us