This Privacy Policy explains how M/s Food Dude, operating the brand “Glaze Foods” (“Glaze Foods”, “we”, “us” or “our”), collects, uses, discloses and protects your information when you visit www.glazefoods.in or engage our services.
1. Information we collect
We may collect the following categories of information:
- Information you provide: name, company, designation, email address, phone number, billing address and the contents of enquiries or messages you send us through forms, email or phone.
- Transaction information: details relating to orders, invoices and payments. Card and bank details entered during checkout are collected and processed by our third-party payment gateway (PayU) and are not stored on our servers.
- Technical information: IP address, browser type, device information and pages visited, collected automatically through cookies and similar technologies to help us operate and improve the site.
2. How we use your information
- To respond to enquiries and provide the services you request.
- To process orders, payments, invoices, refunds and cancellations.
- To communicate with you about your engagement, service updates and support.
- To operate, maintain, secure and improve our website and services.
- To comply with legal, tax and regulatory obligations.
3. Sharing & disclosure
We do not sell your personal information. We may share it only with:
- Payment processors (such as PayU) to complete transactions securely.
- Service providers who help us operate our business (e.g. hosting, logistics, communications), bound by confidentiality obligations.
- Authorities, where required by law, regulation or valid legal process.
4. Payment security
Online payments are processed through PayU, a PCI-DSS compliant payment gateway. Your sensitive payment credentials are handled directly by the gateway over encrypted connections. Glaze Foods does not have access to, and does not store, your full card number, CVV or online banking passwords.
5. Cookies
Our website may use cookies to remember preferences and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not function as intended without them.
6. Data retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, and to meet legal, accounting and tax requirements, after which it is securely deleted or anonymised.
7. Your rights
You may request access to, correction of, or deletion of your personal information, subject to legal and contractual limits, by writing to reachout@glazefoods.in.
8. Data security
We apply reasonable technical and organisational safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.
10. Contact us
For any privacy-related questions or requests, contact:
7th Main, 1st Stage, Domlur,
Bengaluru, Karnataka 560071, India